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Submit a Ticket
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Remote Support Download
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BECOME A CUSTOMER
Submit a Support Ticket
Help Desk
Ticket Type
(Required)
Select which applies:
Select Type
Customer
MBI Employee
HTM Employee
A. If you're a customer, please fill out the following:
Account Number
(Required)
Account Name
(Required)
Customer Email
(Required)
Enter your email address here
Phone Number
(Required)
Enter your phone number where you can be reached
Customer Name
(Required)
Enter your name here.
First
Issue Customer
(Required)
What issue are you experiencing?
Select Issue
Account Username/Password
Website/Mobile App
Ordering Equipment
Schedule Meeting With Technician
Please type the day and time you can be reached:
Description of the issue:
(Required)
Additional Comments
B. If you're a MBI employee, please fill out the following:
Employee Name MBI
(Required)
Enter you full name here.
First
Last
Employee Email MBI
(Required)
Enter you email address here.
Phone Number
Issue MBI
(Required)
What issue are you experiencing?
Select Issue
Parallels (Connex)
Account Username/Password
S2K
Hardware
Phone
Network
Request Customer Ordering Equipment
Customer ID
(Required)
Customer Name
(Required)
Description of the issue:
(Required)
Additional Comments
C. If you're a HTM employee, please fill out the following:
Employee Name HTM
(Required)
Enter your full name here
First
Last
Employee Email HTM
(Required)
Enter you email address here
Phone Number
Issue HTM
(Required)
What issue are you experiencing?
Select Issue
POS Terminal
Encore
Phone
Network
Hardware
Ordering Equipment
Description of the issue:
(Required)
Additional Comments
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